✨ New feature alert
This feature is available from Wednesday, 25th March 2026.
Overview
Admin users can now send Interactions to individual learners. This allows personalised communication and important updates to be delivered directly through the onboarding system.
User Roles
This feature can be used by:
- Admin
- User
Steps
How to Send an Interaction
- Click Learners.
- Click the three dots next to the learner you want to send the interaction to.
- Click View.
- Click Interactions.
- Select the interaction type.
- Click Select.
- Complete the email message.
- Click Send.
Tips & Notes
- If Text is not available as an option, please speak with your Centre Manager.
Terminology
The terminology used in this article may differ depending on your Centre.
Related Articles
- Create Enrol Onboarding Interaction Templates
- Set Template Occurrences within Enrol Onboarding
- Onboarding User Overview
Need Help?
If you need assistance, please contact Onefile Support or your internal support team.